Training only matters when it moves a metric. Tie capability building to the operating scorecard and coach in the flow of work.
Define the outcomes
- Select 3 KPIs and map behaviors that move them.
- Design simulations that mirror the real environment.
- Use scorecards to give immediate, specific feedback.
Coach in the flow
Pair short learning blocks with live coaching sessions. Celebrate behavior change, not completion badges.
Prove performance
Track KPI shifts over 30, 60, and 90 days. If the numbers do not move, adjust the behaviors you are coaching, not just the content.